Shipping Policy
Thank you for shopping at NusaHandcraft.com! We take great care in securely packaging and delivering your handcrafted creations safely across the globe. Please review our shipping practices, processing schedules, and delivery estimates below.
1. Worldwide Shipping Coverage
Nusa Handcraft proudly ships artisan decor, homeware, and handmade accessories globally to customers across North America, Europe, Asia-Pacific, Latin America, and the Middle East.
2. Order Processing & Handling Time
- Handling Time: All ready-to-ship orders undergo quality inspection and protective packing within 1 to 3 business days (Monday through Friday).
- Orders placed on weekends or public holidays will be dispatched on the next business day.
- Made-to-Order Items: Custom or intricate handcrafted pieces may require additional crafting time, which will be clearly stated on the respective product page.
3. Shipping Methods & Estimated Transit Times
- Standard Global Shipping:
- Estimated Transit Time: 7 to 15 business days after dispatch.
- Shipping Fee: Calculated dynamically at checkout based on package weight, dimensions, and destination country.
- Express Shipping (Available in select regions):
- Estimated Transit Time: 3 to 7 business days after dispatch.
- Shipping Fee: Calculated at checkout.
Note: Delivery timeframes are carrier estimates and may occasionally experience minor delays due to local customs clearing or high seasonal shipping volume.
4. Customs, Duties & Import Taxes
International shipments may incur import taxes, duties, and customs fees assessed by your local government authority. These charges are the sole responsibility of the customer.
5. Order Tracking
Once dispatched, you will receive an automated shipping confirmation email with a direct tracking link and tracking number. Please allow 24 to 48 hours for tracking details to update on the courier portal.
6. Contact Us
Support Email: mluqmanhakim2019.2@gmail.com
Website: NusaHandcraft.com
Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC+7)